Universal Credit in 2018: The Next Steps for Implementation

Confirmed to Speak:

  • Deven Ghelani, Director, Policy in Practice
  • Paul Howarth, Senior Consultant, The Welfare Reform Club
  • Julia Pitt, Director of Gateway and Welfare, Croydon Council
  • Paul Garlick, Enablement Service Manager, Croydon Council
  • Sam Windett, Head of Policy and Communications, ERSA
  • Further Speakers TBA


The Government is committed to rolling out Universal Credit in full. Local services around the country must ensure that they are tackling the issues of implementation and adopting the new system fairly and effectively.

Attend this timely Westminster Briefing for an up-to-date brief on the implementation of Universal Credit. Examine the progress so far, assess the programme’s future and explore how local authorities and their key partners can prepare for, implement and manage Universal Credit. You will hear case studies on what successful rollout looks like, and network with colleagues from across the sector.

Key Issues to be Addressed:

  • Universal Credit in 2018: Preparing for the full service roll-out and next steps
  • The impact of Universal Credit so far and emerging issues
  • The Government's plans and timescales for further implementation
  • What have the barriers to successful roll-out been so far, and how can they be overcome?
  • Supporting claimants making the transition to Universal Credit
  • Tackling waiting times for first payments to be made
  • The key role of employment support organisations in supporting claimants from welfare into work
  • Assessing the progress made and the challenges faced by authorities where Universal Credit has been introduced
  • Key lessons learned so far from local authorities, housing associations and other agencies
  • Success stories of effective partnership working

The Event:

Delegates will receive an up-to-date brief on the latest developments in implementing Universal Credit.

The morning session will provide you with an up-to-date brief on the rollout of Universal Credit so far and will examine the next steps for implementation in your area.

The afternoon session will examine lessons learned so far and what stakeholders can do to prepare for further expansion.

Morning refreshments will be served upon arrival with a networking lunch to follow. Any special needs or dietary requirements should be notified to us upon booking.

Who Should Attend?

Delegates will largely consist of, but are not limited to: anyone whose role touches upon benefit payments, including welfare, revenue & benefit officers; Jobcentre representatives; customer service officers; employment support teams; welfare to work services; housing providers; legal advocates; skills & training providers; advisory services; & representative groups.


For registration enquiries please contact: Customer.Services@westminster-briefing.com | 0207 593 5657

To discuss event sponsorship, speaking opportunities and agenda content, please email: William.Walker-Lane@westminster-briefing.com

The event is CPD certified, and a certificate is available confirming your attendance.

Thursday 29th March 2018

11.00am - 3.30pm (including networking lunch)

Event will be located at Etc. Venues 1 Drummond Gate, SW1V 2QQ.

Charities/Not-for-Profit | 1 Place: £195 | 2+ Places: £145 each
Public Sector | 1 Place: £245 | 2+ Places: £195 each
Private Sector | 1 Place: £295 | 2+ Places: £245 each
Above prices exclude VAT

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