Please finds answers below to a number of Frequently Asked Questions
How to Register?
Register online through our easy to use system. Each event has its own webpage that contains a link to the step-by-step booking process. If you experience any problems, please do not hesitate to contact us.
Download the appropriate MS Word booking form for the event you wish to attend. Each event has its own webpage that contains an online link. Complete the form then return it to Customer.Services@westminster-briefing.com.
Should you have any problems finding an event webpage/downloading a booking form, please get in touch and we will email you a link/booking form as an attachment.
How to Pay?
Credit Card at the Time of Booking
Card payments are taken at the time of booking using the Sage Pay payment system. Card details can be added online during the online booking process or entered on the booking form. Payment will be taken immediately with a card receipt containing a link to the VAT invoice emailed to the booker.
Please note that invoices will usually be sent two weeks before the event. The invoice contains details of payment methods, including BACS & credit card. If you would like an invoice sending earlier, please contact Customer.Services@westminster-briefing.com.
Please note we do not accept payment by cheque or American Express.
Do I need to have a PO Number to register?
No. A purchase order is an internal process and we are happy to take your booking without one. Your place is secured as soon as we send a confirmation email. Please note that booking online/completing a booking form constitutes a legally binding contract with us.
My organisation requires me to raise a PO Number – can I book my place now & send it to you later?
Yes. As long as we receive your PO number before we invoice (normally two weeks before the event), we can add the details to our database and send your organisation an invoice quoting your PO number. Please email Customer.Services@westminster-briefing.com at any time to add a PO number to your booking.
Can’t find Westminster Briefing as a supplier?
Westminster Briefing is a brand of Dods Group Plc and this is the name we invoice under. In our experience we will already be registered as a supplier in most large public sector organisations but if you are unable to find us, please get in touch and we will send you all the information you will need to set us up on your system.
Confirmation of Place, Further Details & Joining Instructions?
How do I know when my place is confirmed?
All attendees & bookers will receive an email confirming their place(s) at the time of booking. If not already displayed at the time of booking, you will receive a second email from us with venue details as soon as it is confirmed. Otherwise, you wouldn’t normally hear from us until you receive the joining instructions. If you have not receive your confirmation email, please contact Customer.Services@westminster-briefing.com.
When will I receive joining instructions?
Joining instructions are usually sent two weeks before the date of an event. If you have not received your joining instructions ten days before the event, please let us know.
Dietary & Access Requirements?
Please inform us at Customer.Services@westminster-briefing.com of all dietary requirements as early as possible. Most requirements can usually be catered for with sufficient notice. Vegetarians are already catered for.
Please inform us of all access requirements as early as possible.
Cancellations, Swaps & Substitutes?
You are welcome to switch attendees at any point free of charge. Please contact us with details of the original attendee and the new attendee’s name, job title & email address.
You are welcome to swap events any point up to 7 days before an event free of charge. Please inform us of your wish to swap as early as possible. Swaps cannot be applied after an event.
Cancellation 30 days or more before an event
Cancellations 30 days or more before an event will be subject to a £150+VAT admin fee admin charge per attendee. To avoid this waste we recommend sending a substitute, swapping event or paying for your attendance in full in return for a Complimentary Place Code to register onto a future event free of charge.
Cancellation within 30 days of an event
Cancellations within 30 days of the event will be subject to the full delegate fee. In such circumstances we recommend sending a substitute or swapping event (see above). At Westminster Briefing’s discretion we may offer a Complimentary Place Code to register onto a future event free of charge (usually only for cancellations received at least 7 days in advance)
ALL CANCELLATIONS MUST BE RECEIVED IN WRITING BEFORE THE EVENT
Please send details of all cancellations to Customer.Services@westminster-briefing.com.