The Customer Experience Conference 2019

Successfully delivering a world class customer experience every time

Join your colleagues and peers at The Public Sector Customer Experience Conference and discover new and innovative strategies, state-of-the-art tools, techniques and technologies, all designed to assist you in successfully delivering an outstanding customer experience on a public sector budget.

This year's conference will explore the latest developments and challenges including, placing the customer experience at the heart of your organisation, using the right channels to engage, representing and championing the customer cause, whilst exploring new technologies like AI and Chatbots to ensure that your organisation is delivering value-for-money and an outstanding world-class service, time after time.

Website and full agenda:

Check out the latest confirmed speaker line-up and up-to-date agenda on our website here.

Key points from 2019 included: 

  • Placing customer experience at the heart of your organisation
  • The future is now: new technologies that are transforming the customer experience
  • Driving successful engagement and delivering clear insight
  • Understanding the ever-changing customer journey
  • Successfully leading a customer services team
  • When the customer experience goes wrong


Who will attend?

Heads of Customer Services - Heads of Corporate Communications - Heads of Communications - Heads of Correspondence - Heads of Digital - Heads of Internal Communications - Heads of Operations - Heads of PR - Heads of Social Media - Heads of Strategy 


The event is CPD certified, and a certificate is available to confirm your attendance.

Visit the dedicated event website to find out more

Interested in attending?

For registration enquiries please contact: | 020 7593 5556

Wednesday 30th October 2019

10.00 - 16.00 (including networking lunch)

Central London

Public sector attendees:
1 Place: £295+ VAT
2+ Places: £245+ VAT each


Private sector attendees:
1 Place: £595+ VAT
2+ Places: £545 + VAT each

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